愿你坚持不懈,努力进步,进阶成自己理想的人

—— 2017.09, 写给3年后的自己

Notes for the first RC English Training course: S-E-T formula

In RingCentral, there will be a English Training Project, which requires us to attend English courses twice a week during working time. My courses are scheduled on Tuesday and Wednesday, and Today it's the first lesson I've participated in. For better learning effects, I decide to take notes after each course.

Topic

Today's topic is about S-E-T formula, a skill used for daily communication.


Why we need S-E-T

S-E-T teaches you how to talk when you don't know how to talk, and it also teaches you how to talk to make others easier understand. We all know that if we do something following some specific laws, we may become clearer about how to do it. That's also the significance S-E-T lies. If we take S-E-T, we can know how to start a dialog and reply to others more efficient.


What is S-E-T

S-E-T means Short, Evidence and Transition, you can organize what you say in the order. It suggests us to communicate more efficient. In some cases, we also call it Elevator Speech. Assume that you meet someone in the elevator and you are starting a conversation, how can you reply the other before the elevator reaches the target floor ?

1. Short

Short means that you should express your central thoughts as short as possible. Not to talk in details at first because it'll confuse others and they may fail to grab your ideas when the door of the elevator opens. So, remember to make a conclusion at first and shortly.

2. Evidence

Evidence is where you can unfold your points and your answers. After a short opening, you may wanna give the other something more particular, then you can feel free to state them. Since the other has known what your contents are mainly about, they can get more information from your evidence talking.

3. Transition

Transition is the last phase, where you can start a new dialog or end the dialog. For examples, You can say that "Is there anything else you want to know?"


Examples

1. Wrong samples

Husband: When can you come to pick up the child ?
Wife: I need to prepare for dinner, and need to tidy the room and ... (omitted) ..., You don't know how busy I am, so can you let me relax a moment? (3 minutes passed)
Husband: emmmmmm, &%#$%#$%#

2. Recommended samples

As a matter of fact, the wife can make a short conclusion at first so the husband can set out to pick the child.

Husband: When can you come to pick up the child ?
Wife: I am busy now, so can you do that? (Short) I need to prepare for dinner, and tidy the room...(Evidence), OK? (Transition)
Husband: Fine, it's Okay.


Conclusion

By applying S-E-T formula, you now know how to better talk with others. If someone asks you something next time, stop long-windedness in the beginning and try to use S-E-T to reply or state your points. S-E-T is not only for talking, but also for speech and write articles. Anything in writting can be organized in S-E-T as long as you want to.